Refunds & Returns

Refunds and Returns Policy for HarsiddhiMultiservices.com

Effective Date: 14th January 2025
Business Name: Harsiddhi Multiservices
Website: www.harsiddhimultiservices.com
Email: [email protected]
Business Address: Raj Nagar, Aurangabad, Maharashtra

At Harsiddhi Multiservices, we are committed to providing our customers with high-quality digital services. However, we understand that sometimes a product or service may not meet expectations, and we want to ensure that you have a clear and fair process for returns and refunds.

This Refunds and Returns Policy outlines the conditions, procedures, and timeframes for digital product returns and refunds. Please read it carefully to understand your rights and responsibilities.

1. Digital Product Refund Policy

Since our services involve digital products (e.g., government service assistance, digital applications, etc.), the following terms apply:

Refund Eligibility

  • No Refunds on Completed Services: Once a digital service has been delivered or processed, we are unable to offer a refund. This includes completed government applications, submitted forms, or any processed request that has been fully handled.
  • Refunds Before Completion: If the service has not yet been fully processed or delivered (for example, if no action has been taken on your application), you may be eligible for a refund, provided you request it within 3 days of your purchase.
  • Defective or Incorrect Services: If the service you received is defective (e.g., issues in the application process or an error on our part), you may be eligible for a refund or a replacement service. We will assess the issue and provide a resolution.

Non-Refundable Situations

  • Services that have been fully processed or delivered to your satisfaction.
  • Errors or issues caused by the customer, including providing incorrect or incomplete information.
  • Requests made after 7 days from the date of purchase.

2. Return Process

Given that we provide digital services, we do not have a physical return process. However, if you believe the service you received was not in line with what was promised or there was an error on our part, you can contact us to discuss the issue and explore the options for resolution (including a refund or alternative service).

Steps to Request a Refund or Resolution:

  1. Contact Us: Reach out to our customer support team via email at [email protected]. Please include:
    • Your order number.
    • A detailed description of the issue or reason for the refund request.
    • Any relevant supporting documents (e.g., screenshots, communication with our team, etc.).
  2. Review: Once we receive your request, we will review the details and assess whether the refund conditions are met. We may request additional information if needed.
  3. Resolution: If your request is valid and falls under our refund policy, we will provide a resolution, which may include:
    • A full refund.
    • A replacement or reprocessing of the service.
    • A partial refund, depending on the situation.
  4. Refund Processing: If a refund is granted, it will be processed within 7-10 business days. Refunds will be issued to the same payment method used during the original purchase.

3. Refund Timeframe

  • Digital Products: Refund requests must be made within 3 days of the purchase date to be eligible for a refund.
  • Refund Processing Time: After we approve your refund request, the refund will typically be processed within 7-10 business days. Please note that your payment provider (e.g., bank, credit card company) may take additional time to reflect the refund in your account.

4. Fees or Costs Involved

  • Refund Fees: We do not charge a processing fee for refunds. However, if a refund is requested after the service has been delivered or completed, we may deduct any costs associated with the processing or delivery of the service from the refund amount, based on the circumstances.
  • Transaction Fees: If your payment provider charges a transaction fee, that fee may not be refundable.

5. Product Requirements

To qualify for a refund, your digital service must meet the following requirements:

  • The service must not have been fully completed or processed.
  • You must have made your refund request within 3 days of the purchase.
  • If applicable, you should provide any supporting evidence for your refund request, such as screenshots, error reports, or descriptions of the issue.

6. Contact Information for Customer Support

If you need assistance with your refund or return request, please contact our customer support team. We are here to help!

7. Exceptions and Special Circumstances

In rare cases, we may make exceptions to the policy depending on specific circumstances. These exceptions will be reviewed on a case-by-case basis and communicated to you directly.

Summary of Key Points:

  • Refund Eligibility: Refunds are available within 7 days for unprocessed services or defective services. No refunds on completed services.
  • Request Process: Contact customer support via email to initiate a request.
  • Refund Timeframe: Refunds are processed within 7-10 business days after approval.
  • Non-Refundable Situations: Completed services, user errors, and requests made after 3 days.
  • Product Requirements: Refund requests must meet the outlined criteria.

We hope this Refunds and Returns Policy helps clarify our process and how we aim to deliver excellent service. If you have any questions or need assistance, please don’t hesitate to contact us!

By using our website and purchasing our services, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.